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Committed
to treating our customers fairly
At JFS Nationwide Homeloans, we are committed to offering our customers the
highest possible standards of service. In so doing we are pleased to
support the Financial Services Authority initiative “Treating Customers
Fairly”.
We recognise that both we and our customers have everything to gain if we
look after your best interests and treat you fairly in all aspects of our
dealings with you.
Our commitment to
you
We will:
- Provide you with clear
information about the products and service we offer, including fees
and charges
- Ascertain your individual
needs, preferences and circumstances before recommending a mortgage
- Only recommend a mortgage
that we consider suitable for you and that you can afford - and always
the most suitable from the available options
- Not recommend a mortgage if
we can’t find one we consider suitable
- Encourage you to ask if
there’s something you don’t understand
- Give you access to a formal
complaints procedure should you become unhappy with our service
How you can help us
To help us give you the most appropriate advice, we will ask you to:
- Tell us as much as possible
about you income and outgoings, to enable us to properly assess how
much you can afford
- Let us know about changes
that might effect your ability to repay a mortgage
- Let us know if there is any
aspect of our service, or of a product we have discussed or
recommended that you don’t understand
- Tell us if you think there
are ways we can improve our service
Thank you for
choosing JFS Nationwide Homeloans
If you do not understand any terms or wording whilst dealing with your
application we recommend you visit the FSA site to help in your understanding.
Money
Made Clear
If you still have questions then please do not hesitate to contact one
of our experts on 023 8026 3332
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